Course Outcomes

M-442.1: Identify the significance of service sector in economy of a country and elements of service operations management

M-442.2: Understand the role of service quality and stages in quality development for growth of organization and customer loyalty .

M-442.3: Analyze and evaluate various service facility alternatives and their capacity decisions, develop a balanced line of production, forecasting & scheduling and sequencing techniques in operation environments.

M-442.4: Interpret basic tools and skills used in solving problems traditionally associated with operating the service operations system.

M-442.5: Understand the significance of service supply chain management, sources of value in service supply relationship for globalization of services.

Mapping Matrix of CO's and PO's